Nova Fix Appliance ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [www.novafixappliance.com], use our services, or communicate with us through phone, email, or SMS/MMS messaging.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, service address, and payment details when you book or inquire about a service.

Communication Data: Text messages, emails, and call details when you interact with us.

Website Usage Data: IP address, browser type, device information, and browsing behavior.

2. How We Use Your Information

Your information may be used for:

Scheduling and completing appliance repair services.

Sending booking confirmations, service updates, and invoices.

Responding to inquiries and providing customer support.

Sending promotional offers, reminders, and updates (only with your consent).

Complying with legal and regulatory obligations.

3. SMS/MMS Messaging & A2P Compliance

By providing your phone number, you consent to receive SMS/MMS messages from Nova Fix Appliance, which may include service reminders, appointment confirmations, and promotional offers.

Message Frequency: Varies based on your interaction with us.

Message & Data Rates: Standard carrier rates may apply.

Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a confirmation of your opt-out.

Help: For assistance, reply HELP or contact us directly at [email protected] or (703) 598-7260.

No Sale of Data: We do not sell or share your phone number with third parties for marketing purposes.

4. Sharing of Information

We do not sell, rent, or trade your information. We may share limited information with:

Service providers assisting with payment processing, scheduling, or customer communication.

Legal authorities, if required by law or to protect our rights.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse.

6. Your Rights

You may request to:

Access, update, or delete your personal information.

Opt out of marketing communications at any time.

Withdraw SMS/MMS consent by replying STOP.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Effective Date."

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Nova Fix Appliance
Email: [email protected]
Phone: (703) 598-7260
Website: www.novafixappliance.com

Effective Date: 08/18/2025